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Privacy Policy

Patheown LLC

Effective Date: Jan 1st, 2025

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Patheown LLC (“we,” “us,” or “our”) does not share customer opt-in information — including phone numbers and consent records — with any affiliates or third parties for marketing, promotional, or any purpose unrelated to delivering our services. All text messaging originator opt-in data is kept strictly confidential and used only to support the services you’ve requested.

1. Information We Collect

Personal Information

We may collect:

  • Name, email address, phone number, business information
  • Form submissions and onboarding details
  • Opt-in and communication preference records
  • Appointment or consultation booking details

Payment Information

Only collected when you purchase a service, subscription or request invoicing.

Non-Personal Information

  • IP address, browser type, device information
  • Website analytics and usage patterns
  • Cookies and similar tracking technologies

Customer Communication Records

  • Automation setup details
  • Service requests and onboarding notes
  • Support messages, chat history, and CRM activity logs

2. How We Use Your Information

We use collected information to:

  • Provide and improve our CRM, automation and consulting services
  • Support onboarding, workflow configuration and project delivery
  • Send updates, reminders, and service-related notifications
  • Respond to inquiries and provide client support
  • Enhance website performance and user experience
  • Maintain compliance and secure communication records

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into SMS, you agree to receive messages related to:

  • Onboarding updates
  • Service reminders
  • Support notifications
  • Automation or workflow instructions
  • You will only receive text messages if you have explicitly opted in.
  • We store timestamped records of all opt-ins, opt-outs and consent updates.
  • Our messaging program complies with relevant laws and regulations including TCPA.

Opt-Out Instructions

  • You may cancel SMS messages at any time by replying “STOP”.
  • You will receive a confirmation message and no further messages will be sent unless you re-opt in.
  • All opt-out requests are processed promptly.

Message Frequency & Content

  • Message frequency varies based on your service activity and requests.
  • Messages are directly related to services you are receiving from Patheown LLC.
  • We do not send promotional content without explicit consent.

Help & Support

Reply “HELP” for assistance or email info@patheown.com.

Standard message and data rates may apply.

SMS Data Protection Statement

Mobile information such as opt-in data, consent records and phone numbers is:

  • Not shared with third parties or affiliates for marketing
  • Only shared with SMS delivery providers for the purpose of fulfilling requested communication
  • Never sold or rented

4. Information Sharing & Disclosure

Patheown LLC does not sell, rent or trade personal information.

We may share limited data with:

  • Service Providers: Payment processors, CRM tools, automation platforms, email/SMS gateway providers
  • Compliance & Legal: If required by law, court order or to protect Patheown’s legal rights
  • Business Transfers: In the event of a merger or acquisition, your data will remain protected

Important: Text messaging opt-in data and consent records are excluded from all sharing except when necessary to deliver communication you’ve requested.

5. Data Security

We use strong safeguards including:

  • Encryption of sensitive data in transit and at rest
  • Secure passwords, authentication systems and access controls
  • Regular software updates and vulnerability checks
  • Employee training on safe data handling
  • Backup and disaster recovery systems
  • While we take careful steps to protect data, no method is 100% secure.

6. Cookies & Tracking Technologies

We use cookies to:

  • Analyze user behavior and improve website experience
  • Remember preferences and settings
  • Enhance performance and functionality

Users may disable cookies in their browser settings, though some features may be affected.

7. Your Rights & Choices

You may:

  • Request access, updates or deletion of your personal information
  • Opt-out of marketing emails via the unsubscribe link
  • Opt-out of SMS by replying “STOP”
  • Request clarification on how your data is processed
  • Withdraw consent for certain communications

For requests, contact info@patheown.com.

8. Third-Party Links

Our website may contain links to third-party services. We are not responsible for their content or privacy practices. This policy applies only to information collected by Patheown LLC.

9. Changes to This Privacy Policy

This policy may be updated periodically. The new version will always be posted on this page with an updated effective date. Significant changes may be communicated through email or website notice.

10. Contact Us

Patheown LLC

Phone: 470-919-2077

Email: info@patheown.com

Website: patheown.com

If you have questions about this policy or how we protect your data, please contact us.

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